In the ever-evolving world of #aviation, providing a seamless Digital Passenger Experience (#DPEX) is more critical than ever before. The recent release of the World Airport Traffic Dataset by ACI World – Airports Council International has brought to light a fascinating trend among the top 20 busiest airports worldwide, revealing valuable insights into the state of passenger experience in the industry.
According to the dataset, a surprising discovery emerged: less than half of these major airports have fully embraced the potential of a robust mobile app to enhance their passengers’ journey. Despite being home to five of the top 10 airports in the world, the United States also reflects a similar scenario, with only one airport boasting an official app.
World Airport Traffic Dataset | Airports Council International
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| Airport | City | Country | IATA | PPY | App |
| Atlanta | Atlanta | United States | ATL | 93.699.639 | No |
| Dallas Fort Worth | Dallas | United States | DFW | 73.362.946 | Yes |
| Denver | Denver | United States | DEN | 69.286.461 | No |
| Chicago Airport | Chicago | United States | ORD | 68.340.619 | No |
| Dubai Airport | Dubai | UAE | DXB | 66.069.981 | No |
| Los Angeles | Los Angeles | United States | LAX | 65.924.298 | No |
| Istambul | Istambul | Turkey | IST | 64.289.107 | Yes |
| London Heathrow | London | United Kingdom | LHR | 61.614.230 | Yes |
| New Delhi | New Delhi | India | DEL | 59.490.074 | No |
| Paris Charles de Gaulle | Paris | France | CDG | 57.474.033 | Yes |
| New York JFK | New York | United States | JFK | 55.287.711 | No |
| Las vegas Airport | Las vegas | United States | LAS | 52.694.312 | No |
| Amsterdam Schipol | Amsterdam | Netherlands | AMS | 2.472.188 | Yes |
| Miami International Airport | Miami | United States | MIA | 50.684.396 | Yes |
| Madrid Barajas | Madrid | Spain | MAD | 50.602.864 | Yes |
| Tokyo Airport | Tokyo | Japan | HND | 50.334.354 | No |
| Orlando Airport | Orlando | United States | MCO | 50.178.499 | Yes |
| Frankfurt Airport | Frankfurt | Germany | FRA | 48.918.482 | No |
| Charlotte | Charlotte | United States | CLT | 47.758.605 | Yes |
| Mexico | Mexico | Mexico | MEX | 46.258.521 | No |
This revelation highlights a significant missed opportunity for airports to leverage digital technology effectively. Additionally, it has paved the way for “unofficial” apps to step in and compete, drawing #passengers away from airports that have yet to tap into the power of digital solutions.
With global #passengertraffic surpassing an astounding 6.6 billion in 2022, the need for a seamless DPEX has become more than just a luxury; it is now a necessity. Passenger expectations are evolving rapidly, with a strong demand for real-time updates, personalized services, and effortless navigation throughout their airport journey.
It is essential for #airports to recognize that the digital experience is no longer a mere add-on but a core aspect of passenger satisfaction. In an era where information and convenience are paramount, investing in cutting-edge digital solutions can drive customer loyalty, optimize airport operations, and create a positive impact on the bottom line.
Appssenger Solution
To address these changing needs, Appssenger is ready to collaborate with airports and close the digital gap. Our comprehensive mobile platform offers dynamic solutions, empowering airports to provide crucial flight details, real-time updates, and personalized services, all accessible at passengers’ fingertips.To discover how Appssenger is leading the charge in #transformingdigitalexperiences at airports, don’t hesitate to contact us today.